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Discover how digital banking revolutionized financial services by transitioning from physical branches to online platforms. This chapter explores its evolution, key differences from traditional banking, and the technological advancements driving convenience, personalization, and innovation, empowering customers to access financial tools anywhere, anytime.

Learn the core principles of successful digital banking: customer-centricity, scalability, security by design, and ecosystem integration. This chapter outlines actionable strategies for aligning technology, operations, and user experience to foster innovation while ensuring seamless operations and robust security.